Frequently Asked Questions

Processing FAQ




Answers

What are the OfficeNameplates.com Shipping Policies?

OfficeNameplates.com evaluates the costs, destination, delivery window, package size and weight prior to choosing a carrier. Shipping and handling costs are included in our proposal. We take all of the necessary precautions to package your order for the safest journey possible. Please notify us within 24 hours if a package was delivered to your facility damaged.

It is in all of our best interest that you deny acceptance of the package due to damages incurred in shipping. Mention to the carrier that you would like to file a claim. If you accept the goods and they are damaged, open the package with the carrier present, photograph and file a claim. Again, please notify us within 24 hours.

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check with the regulations and policies of the receiving country and abide by those. The exact amount of the sale is reported on the customs form. Do not order items that are illegal to import into your country. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country. We will not provide a refund on the shipping of the package if it is refused by customs. The purchaser will be charged the shipping fee if the package is returned to us. If the package is seized by Customs for any reason and the package is not returned to us, we cannot issue a refund.

back to top

What are the OfficeNameplates.com Payment Terms?

OfficeNameplates.com accepts Visa, MC, money order, certified checks, bank checks, and business checks. Projects do not begin and merchandise does not ship until payment arrangements have been processed and approved.

A corporate Purchase Order and or payment in full is required at time of order placement.

Any outstanding balances are due prior to shipment of merchandise, unless arranged otherwise. CT State Sales Tax is applicable for all orders placed within Connecticut.

back to top

What Is Your Return Policy?

The majority of products produced by OfficeNameplates.com are designed and custom fabricated to meet the individual needs of our client's materials and dimensional specifications. Unless a document able error has occurred, the merchandise remains the property of the purchaser and is not returnable. If an error on behalf of OfficeNameplates.com has occurred, then OfficeNameplates.com will replace the merchandise to meet the requirements of the original contract. We do not casually offer refunds, exchanges or credits, so please be sure that the order you place meets your exact requirements. At our own discretion: If the merchandise of concern is a stock item or is an extremely popular item, we may accept unused, returned merchandise. Unfortunately, a 25% restocking fee will automatically apply in advance and upon approval.

back to top

Will OfficeNameplates.com Recommend The Best Mounting Method For The Type Of Sign I Am Ordering?

Simply ask. OfficeNameplates.com has nearly forty years of hands-on experience with installing signs of every type. We will do our best to assure that your installation goes as smoothly as possible. OfficeNameplates.com is not however, responsible for costs associated to replacement of products and or fasteners approved by our clients. i.e. if for instance Velcro is ordered to attach signs to fabric, and the fabric is not aggressive enough to hold the sign, the costs to replace with an alternative method of fastening will be the responsibility of the buyer. Please be sure about your mounting needs before placing your order and that your wall surfaces are clean.

back to top

Product FAQ




Answers

What do the name plates look like?

We offer professional grade office signs which are used by some of the largest corporations, office buildings, banks, universities and medical facilities around the world. Other professional sign companies would charge you 6 times the price for the same quality signs you can produce in-house using our products.

back to top

Where can DIY signs be used?

DIY signs are available for all types of internal and external use such as parking garages, main entrances, hallways, stairways, reception areas, washrooms, conference rooms, cubicles and office desks to name a few.

back to top

How good is the quality compared to traditional signs?

The products we showcase are hand selected to insure the finest grade materials and designs available on the market today.

back to top

What is a curved profile?

A curved profile has an outward curve or arched look and helps keep the paper insert behind the protective lens snug and secure. These signs are very popular and have a modern contemporary look to them and will look great in any facility. Only the Vista System brand offers the curved profile which you can review here: http://www.officenameplates.com/brands/vista-system/

back to top

What is a flat profile?

A flat profile is a typical lens type frame with a flat surface. All of the signs we offer are flat profile except for the Vista System brand which has a curved profile.

back to top

What is a slide-in lens?

A slide in lens allows you to simply slide in the paper insert as if you are using an envelope. The slide-in lens is extremely simple to use. Metro Drop-In and AffordaFrame brands provide the slide-in lens styles which can be viewed here:
http://www.officenameplates.com/brands/metro-drop-in/
http://www.officenameplates.com/brands/affordaframe/classic/

back to top

What is a pop-off lens?

A pop-off lens requires the use of a suction cup which will grip the lens for removal to change the inserts quickly and easily. Vista System & Arris brands offer these pop-off lens styles and can be viewed here:
http://www.officenameplates.com/brands/vista-system/
http://www.officenameplates.com/brands/arris/

back to top

What is a pry apart lens?

A pry apart lens is a special type of lens that works like opening an envelope. AffordaFrame Crystal and Cubicle X-Ray Vision brands offer these pry apart lens styles and can be viewed here:
http://www.officenameplates.com/brands/affordaframe/crystal/
http://www.officenameplates.com/brands/cubicle-x-ray-vision/

back to top

What are the available color options?

DIY signs come in a variety of colors and finishes. Some of the available colors are as follows, (specific colors for each sign can be found on each individual product page description):

  • Satin Aluminum (top seller)
  • Black
  • Clear
  • No Finish (AffordaFrame)

  • Also available for the Metro Drop-Ins:
    • White
    • Almond
    • Taupe
    • Champagne
    • Gold

    back to top

What sizes are available?

Our signs come in a large variety of sizes, the most common ones being listed below (if you don’t see a size you need, please email us at [email protected] with the dimensions, SKU# for the style you are interested in, the quantity you may need, and fastener type along with your name/company/address and we would be happy to offer a custom quote if available):
2” x 8”     4” x 4”      8” x 8”     6” x 6”     8.5” x 11”

back to top

What kind of printer and paper do I need to print the inserts?

Any standard color printer will work and you can use standard printer paper as well. We can offer information regarding custom perforated paper . Simply email us at [email protected] to inquire.

back to top

What type of tools are needed to install the signs?

Installation is quite simple and will depend on which type of fastener you choose. You can choose different fastener types such as tape, magnetic strips, mounting holes, etc, depending on your application needs.

back to top

I need to acquire a written quote to submit for review/approval, how can I receive one?

We offer an automated quote system on our site. Follow the steps below:

  • Locate the product you wish to receive a quote for on our site.
  • Select the required options such as End Cap Color, Finish, Fastener, etc.
  • Change the quantity to the amount you need to appear on your quote.
  • Then select “Add To Quote”
  • If you need a quote for more than one item select “Continue Shopping” and add all of the required items needed
  • Complete the required name, address and contact information fields and any comments you would like to add and submit your request

back to top

What do the name plates look like?

Custom/engraved signs can be expensive and you need to contact your local sign company each time new signs are needed which takes time. With DIY signs you don’t have to rely on someone else to create them. You can make them in-house whenever you need them.

Engraved signs are becoming obsolete. The DIY signs are quickly becoming the new generation of office signs allowing you to personalize them and make truly unique designs yourself.

back to top

Why buy from OfficeNamePlates.com?

OfficeNamePlates.com has been a pioneer in online DIY signage since 2007. No other company has the range of products, skills, and experience to outfit your company with the right signs at the right price.

back to top

How do I attach name plates?

You don’t need screwdrivers or any special equipment to install these signs. You can attach name plates using fasteners, pins, and double side tape or velcro supplied along with the signs. All of our products have a convenient drop-down selection to choose a fastener for your order.

Here is some more information on various types of fastener options available with us

  • VHB Double sided tape: Very high bond. For a very permanent attachment. VHB tape is used in many manufacturing industries as well as the automotive and flight industry.
  • Semi-permanent tape: Remo tape (removable when needed): It sticks well but can be removed from your wall without damaging it.
  • Velcro: Used for easy installation and removal. It’s often used to attach cubicle signs to fabric facing like fabric face partition walls.
  • Cubicle pins: Attaching signs and nameplates to fabric faced partition walls. Cubicle pins are a much better and more reliable fastener than velcro for the same applications.
  • Cubicle partition bracket: These are an excellent alternative when you don’t have fabric to attach to. If you prefer to not attach anything to your cubicle wall, cubicle partition brackets are the best way to go.
  • Traditional mounting holes: Let our sales team know what size screws and anchors you need and we’ll make sure the appropriate holes are drilled for your needs.
  • Magnetic Tape: These are used for attaching name plates on steel surfaces.

back to top

How do I print my signs?

We provide ready to use MS word document templates you can customize and print using standard printer and paper. Contact [email protected] for assistance.

back to top

Do you offer quantity discounts?

Yes, we offer quantity discounts based on the order size. Please contact our support team to find out more about available discounts and special offers for your order.

back to top

How soon will my product arrive?

All items marked “quick ship”, ship in 1 to 7 business days. All other items require a 3 to 5 day production window before shipping and may ship up to 12 days after the initial order is placed.

back to top

Can you send me an invoice?

You’ll automatically receive an invoice along with your shipment however, if you wish to receive an invoice immediately, please contact our sales team for assistance.

back to top

Who makes up the nameplate insert design template?

We offer ready-to-use pre-designed insert templates in MS Word format which can be quickly customized for your own use. We also offer an insert template design service for $75 per template. If your order is over 100 units, our insert template design service comes free. To get a custom insert template designed, simply send us a request at: [email protected]

back to top

How thick should be my paper insert?

The thickness of paper used in insert usually depends on the type of office sign you have chosen. As a general rule, We recommend not to go too thick on the paper to ensure it fits with the plastic cover. We generally suggest a paper gauge between #30 to #40. If you have concerns about a specific sign’s paper thickness requirements, our sales staff are available to assist you.

back to top

I can insert a #65 paper insert in the sample nameplate, should I still use a thinner paper insert?

Unfortunately the Affordaframe Classic powder-coating process creates a variable tolerance in either direction by thousandths of an inch from batch to batch.... We recommend to play it safe and go with the thinner paper.

back to top

Does my order qualify for free shipping?

All orders from United States and Canada above $200 qualify for free shipping.

back to top

How do I open my sign to insert?

{First, determine the lense type of your office sign. If you have purchased a Vista Systems or Arris Sign, you have a pop-off lense. If you have purchased cubicle x-ray vision, metro-drop in or Affordaframe, you have a slid-in lense. If your name plate has a slid-in lense, you can simply drop the insert from the top. In case you have a pop-off lense, you need to use the suction cup and take out the lense.

back to top

Our cubicles have rounded top frames and not flat. Do you have a solution that would work for this?

Please send us photo of your cubicles so that our team can accurately determine the ideal signage solution for your office cubicle.

back to top